FAQ

HOW DOES THE sign up PROCESS WORK?

You can learn all about our services in the guide below.

WHERE WILL MY NEW WEBSITE BE BUILT?

The Agency Side can provide design services for Wordpress and Squarespace. We will work with you to find the platform that best suites your needs.

WHAT IS THE TIMELINE ON A PROJECT?

Projects can take 2-12 weeks depending on the project, correspondence, materials needed, etc. Branding timeline average: 2-3 weeks.  Website timeline average: 3-8 weeks.

DO YOU USE A PROJECT MANAGEMENT SYSTEM?

Yes! We use Asana. This is how we manage our client services, project tasks, and deadlines.

WILL I BE ABLE TO UPDATE MY WEBSITE AFTER YOU'RE DONE?

Yes! Once your website is complete, you will have full access to your site to make changes and update your content whenever it is necessary. 

DO YOU OFFER PAYMENT PLANS?

Absolutely. We truly believe that high quality design, outstanding customer service, and fast turn around times can be offered at an affordable price. Many of our clients are in the first 1-2 years of business and we fully understand  the budget of a new business. We offer payment options for most products and these can be found in our customer guide. 

WHAT IS THE FASTEST WAY TO CONTACT YOU?

While we don't communicate through Facebook or Instagram Messenger, you can reach us at the button below or direct email to: contacttheagencyside@gmail.com

 


THE FINE PRINT

HOURS OF OPERATION

As entrepreneurs and freelancers we are pretty flexible. However, we do like to keep normal hours of operation and work by Eastern Standard Time. We are not open on weekends or holidays. 

COMMUNICATION

We understand that communication is so important and love connecting with our clients. Our love for social media is strong but the best way to contact us is via email.

LET'S CHAT

Booking a project is quick and easy. Contact our team and you will be emailed in 1-2 business days to set up your first consultation.

PAYMENTS

Once the details are settled and payment terms are decided, we will send you an invoice and client agreement. 

PROOFING + REVISIONS

Any additional revisions not included in the original package are billed separately at our hourly rate of $80. Please note that we ask all clients to stay on time with their responses, feedback and client responsibilities such as questionnaires, website content, images, etc. Any delays from the client may result in project timeline changes and additional charges.

DESIGN CREDIT

Each website will include a small design credit for The Agency Side. As long as any design elements created or coded by us are included on the site, this design credit must remain in the footer. The Agency Side has the right to display and market all work completed as a result of the client agreement. Details listed may be changed or edited at any time as services change. 

UPDATES

We recommend updating your blog and/or website every 6-12 months. We are happy to help make updates as your business grows and technology changes. Updates and reskin project costs vary.

MAINTENANCE AND  MANAGEMENT PACKAGE

We cover hosting, updates, backups, and up to one hour of edits and design updates per month. This additional package is tailored to your needs; please contact us to add this service or request a quote.

FILES

Any raw or original design files used will not be shared at the end of the project. 3 months after your project is completed, all files will be deleted. We are happy to keep your files longer for a $75 fee. 

CANCELLATIONS + REFUNDS

Designs: We hope that you are 100% satisfied at the end of your service with us. We truly appreciate your business and enjoy working with so many passionate entrepreneurs. However, due to the nature of design work no refunds will be issued no matter the point in the design process. If you choose to terminate your design or mentoring program, you will have a credit with The Agency Side for the amount paid on the invoice. 

COPYRIGHT

All original designs and programs are protected under the copyright of The Agency Side. The Agency Side has the right to display and market all work completed as a result of the client agreement. Details listed may be changed or edited at any time as services change.