HOURS OF OPERATION
As entrepreneurs and freelancers we are pretty flexible. However, we do like to keep normal hours of operation and work by Eastern Standard Time. We are not open on weekends or holidays.
We understand that communication is so important and love connecting with our clients. Our love for social media is strong but the best way to contact us is via email.
Booking a project is quick and easy. Contact our team and you will be emailed in 1-2 business days to set up your first consultation.
Once the details are settled and payment terms are decided, we will send you an invoice and client agreement.
PROOFING + REVISIONS
Each project has a revision period outlined in your project details. If a project were to take more than the necessary revisions there will be an additional $50 charge for branding and $80 charge for websites for each revision on your final invoice.
Each website will include a small design credit for The Agency Side. As long as any design elements created or coded by us are included on the site, this design credit must remain in the footer.
We recommend updating your blog and/or website every 6-12 months. We are happy to help make updates as your business grows and technology changes. Updates and reskin project costs vary.
MAINTENANCE AND MANAGEMENT PACKAGE
We cover hosting, updates, backups, and up to one hour of edits and design updates per month. This additional package is tailored to your needs; please contact us to add this service or request a quote.
Any raw or original design files used will not be shared at the end of the project. 3 months after your project is completed, all files will be deleted. We are happy to keep your files longer for a $75 fee.
CANCELLATIONS + REFUNDS
Designs: We hope that you are 100% satisfied at the end of your service with us. We truly appreciate your business and enjoy working with so many passionate entreprenuers. However, due to the nature of design work no refunds will be issued no matter the point in the design process. If you choose to terminate your design or mentoring program, you will have a credit with The Agency Side for the amount paid on the invoice.
All original designs and programs are protected under the copyright of The Agency Side.